Why is Google still showing my old business address?

If you’re wondering, “Why is Google still showing my old business address?” the usual causes are outdated business details, conflicting listings or changes Google has not processed yet. Update your existing Google Business Profile, correct your website and directories, and check for a duplicate listing at your old location.

Start by checking exactly where the old address appears. An address in Google Maps, a website result and a directory listing each need a different fix.

• Search for your business name and old town, then your business name and new town.
• Open Google Maps and look for your business at both addresses.
• Save the links to incorrect results and note whether each comes from your Business Profile, your website or another site.

Update your existing Google Business Profile after a move

For the same business moving to a new location, edit your existing Google Business Profile rather than creating another one. Keeping the existing profile helps avoid splitting your business information across separate listings.

Sign in to the Google account that manages your profile, then find your business in Google Search or Maps. Open “Edit profile” and look for the location or address settings; labels can vary.

• Enter the new street address, including the correct unit or suite number, and check the map pin.
• Review your phone number, website link and opening hours so customers have the right information for the new location.
• Save the change and follow any verification instructions Google provides. An address change can trigger a new verification request.
• Check whether the edit is pending, accepted or needs attention before submitting it repeatedly.
• If you travel to customers and do not receive them at your address, hide the address and set appropriate service areas. Do not use a mailbox or virtual office as a substitute for an eligible business location.

Remove the old address from your website

Your contact page is only one place an old address can remain. Check every page or shared website element that tells customers where to find you.

For example, change “Visit our studio at 14 Oak Street” to “Visit our studio at 82 Pine Avenue, Suite 3” using your actual new address. If your town changed, update a page title such as “Wedding Photographer in Boise, ID” to reflect the location you genuinely serve.

• Update your contact page, footer, About page, location pages and appointment instructions.
• Replace old embedded maps and directions links, then click them to confirm they open the new location.
• Check your booking platform and any downloadable documents customers use to plan a visit.
• Ask your website provider to update any address stored in structured data—the behind-the-scenes business details search engines can read.
• Search Google for site:yourdomain.com "your old street address", replacing the examples with your details. Also search within your website editor, because Google may not show every page.
• If you use Google Search Console, inspect your updated contact or location page and request indexing. This asks Google to revisit the page; it does not guarantee an immediate change.

Correct your address on directories and other listings

Other websites may still send customers to your old location, and Google can encounter those details too. Start with listings that appear when you search for your business name or old address.

Use the same accurate business name, address and phone number across your listings. Focus on meaningful errors, such as an old street or missing suite, rather than worrying about “Street” versus “St.”

• Check Apple Maps, Bing Places, Yelp, Facebook and any directories relevant to your industry.
• Update your chamber of commerce, professional association and local business listings where applicable.
• Claim or sign in to each listing and edit it directly. If you cannot access it, use the site’s correction process or contact its support team.
• Keep a simple checklist with the listing link, correction requested and current status.

Handle an old duplicate Google Maps listing

A separate profile at your old address can continue appearing even after you update the correct one. Compare the profiles’ names, phone numbers, websites and reviews to confirm that both represent your business.

Do not create another profile to replace the duplicate, and do not assume deleting a profile from your account removes it from Maps. Avoid marking your business permanently closed just because it moved.

• Save the Maps links for both profiles and identify the existing profile you updated for the move.
• On the outdated Maps listing, open “Suggest an edit” and look for an option to report a moved location or duplicate. The available options may vary.
• Where prompted, identify the correct current listing so the relationship between the two locations is clear.
• If the duplicate has reviews, both profiles are verified, or the correction options do not fit, contact Google Business Profile support. Explain that the same business moved and provide both profile links.
• Ask support whether the profiles can be merged or the old location connected to the current one. Review handling depends on the circumstances, so do not assume every review will transfer.

Google still showing my old business address: what else should I know?

These quick answers cover common questions after a move. The right next step depends on which result still contains the old details.

• How long will the correction take? There is no single reliable timeline. Profile reviews, verification and website crawling are separate processes.
• Should I create a new profile after moving? Usually not for the same business. Update the existing profile first.
• Why is my profile correct but the website result wrong? Google may still be displaying older page information. Check the linked page, update it and request indexing through Search Console if available.
• Will changing my website fix Google Maps? Not necessarily. Edit your Business Profile directly as well.
• What if I work from home? If customers do not visit your home, hide the address on your Business Profile and use service areas instead.

How to tell your address updates are working

Repeat your business-name searches and open the actual listings, rather than relying only on the search preview. Check that your profile shows the new address, its map pin is correct and its directions lead customers to the right place.

Track remaining errors by source: Maps, your website or a directory. Progress means fewer live listings sending people to the old location—not a promised jump in rankings.

• Confirm the address edit is accepted and any required verification is complete.
• Check that the old duplicate is resolved or clearly directs people to the current location.
• Ask customers who reach the wrong address which link they followed, then correct that specific source.

Where to read more

The Visibility Fix checks all of this for you and walks you through each fix one at a time.

• Business brochures: can ChatGPT read my services if they're only in a PDF?
• Why does ChatGPT confuse my business with another business?
• Why does ChatGPT say I offer services I don't offer?

• Schema.org FAQPage
• Google: structured data general guidelines